F.A.Q.


Gifts withs orders over 10$.

Do you make custom sizing?

Yes! It's free. Just contact us before to confirm the size. 

 

Do you make custom orders?

Yes! Just contact us for more info. 

 

Where is the store based?

Montréal, Canada

 

What is this store's return and exchange policy?

We will only accept return for any defective or damaged item from our part. For more info click here or contact us ;)

 

Do you accept orders placed outside of the US?

Yes we do!! We ship internationally. We can also make express shipping at your on cost. For any question concerning shipping you can contact us.

 

How long will it take to receive my order?

Once shipped orders in Canada take from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 6 to 27 business days. US shipping may vary between 4 to 21 business days.

 

How can I get a tracking number? 

Orders placed outside Canada may not receive a tracking number. For more info on extra cost contact us.

 

How can I get express shipping?

For express shipping please contact us for exact cost.

 

I didn't get my order :( What are my options?

First, please make sure to check our estimate delivery time. You can then contact us with your order number and we will do our best to resolve the situation! 

We are not responsible of lost packages if the customer give a wrong address or fictious name and doesn't contact us to correct it before shipping.

 

What if something is wrong with my order?

If you have a problem with an order from this store, please contact us and we will correct the problem with you.

How do I pay for my order? Is it secure?

Our checkout process is powered by both Shopify and Paypal, two of the most trusted online payment solutions on the web. Because of this, we have all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

More question?

No problem angel! 
Contact us here or send an e-mail at shopbiohazard@gmail.com